Internal tool · Business Software & Systems
Support Portal
Real-time helpdesk & SLA engine
supabase-sparkle-support.vercel.app
The challenge
Customer support requests arriving by email, chat and social media are easy to lose track of without a shared queue, assignment rules and response-time visibility.
What we built
Support Portal is an internal customer support desk built on real-time subscriptions — managing omnichannel ticket queues, agent triage, customer messaging and automated escalations.
Key functionality
- Real-time ticket management
- Omnichannel threading & SLAs
- Agent assignment & escalations
Have a problem worth solving?
Tell us what you're trying to achieve. We'll help you work out the right solution and the best way to build it.